Or, if you are stepping away from the phone for a while, you should change your status to Signed Out). If you need to step away from the phone for a moment you should use Unavailable. You should not be manually going into Wrap. Wrapping Up After a CallĪfter a call, your status automatically goes into Wrapping Up. When you are done taking calls, follow the same steps as Signing In to change your Status back to Signed Out and click the slider bar next to the queue you are in to leave the queue. To see your current status, close the Call Settings window and reopen it.
#Webex for mac for mac
Note: The status for your availability in a call center queue does not update in real time. Cisco Jabber for Mac 11.8 Quick Start Guide for Cisco Jabber for Mac 11.8 Troubleshooting Troubleshooting TechNotes Avoid Jabber Authentication with the WebEx Connect Cloud and Instead use an On-Premises Presence Server Jabber for Mac 9. To know your status in the Call Center queue, check the Status in the Call Settings. Note: Your availability when signed in to a call center queue is different from the availability shown in the general Webex Engage profile menu. To change your availability, change the Status.Webex VDI The Webex application can be used with Windows or Linux thin-client. To join a call center queue, click the slider bar and turn it on by sliding the button to the right. Webex VDI available for download Download Webex VDI.
Open the dropdown for Call Center ID's.Open the dropdown for Call Center Queues.
Select Click here to access your call queues settings.In the new window that opens, select Queues.(Option 2) Signing In To a Call Center Queue Select your status from the drop down menu. Looking for safe Webex Player For Mac download links Learn more about free and legal ways to download the program in 2022. Step 1: Install Webex Plugin In order to use the Webex plug-in, you need to close Outlook and install their download.To change your availability, change the Agent status.Check the checkbox next to the queue you want to join.Depending on your status, this may say Queues: Available if your status is Available, Queues: Unavailable if your status is Unavailable, etc.(Option 1) Signing In To a Call Center Queue (Option 2) Signing In To a Call Center Queue.(Option 1) Signing In To a Call Center Queue.Visit z.umn.edu/voip911 for more information. Note: VoIP callers should be aware of certain restrictions to 911 calls.
Webex Engage is an application that's used for Voice Over IP (VOIP) phones.
#Webex for mac how to
This article shows how to sign in to a call queue for a call center on the Clearspan Webex Engage application on a Mac device.
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